Business Process Management (BPM) is defined
as the discipline of managing processes to continually improve agility and
business performance outcomes.
BPM Suite
As the value of process improvement in
business became more understood, the BPM suite emerged with comprehensive,
integrated capabilities to help organizations achieve their business goals and
solve unique challenges more quickly at a lower total cost. A more cohesive
approach to BPM than stand-alone technologies, the advanced BPM suite provides
process management capabilities needed to achieve the optimal state of
seamless, cross-functional process alignment.
There are ten critical components of a BPM
suite:
Process – Simple web-based modeling using
BPMN and SOA methodologies for rapid development and automation of business
processes.
Rules – Automate, enforce and audit policies and
practices of a dynamic rule driven process application.
Design – Rich and easy-to-use creation tools to
quickly build simple interfaces.
Forms creation – Forms creator should allow
designers to create interactive forms for users.
Analytics – Ability to track real-time
process performance, create rich reporting dashboards, identify process
bottlenecks, and optimize process efficiency flow.
Mobile – Ability to always be connected to
important processes and tasks, regardless of time, place, or device.
Content – Integrated document and content
management to store, secure, version, search and manage enterprise content for
use in business processes.
Collaboration – Instant, continuous
connections between people, processes, and information keeps the workforce
aware, engaged, and working together toward objectives.
Data Integration and Access – Converge data from across all
enterprise systems to provide complete information on any topic, available in a
single location.
SOA and Integration – Use standard SOA development
to build a repository of reusable services to accelerate BPM deployment to
address many challenges.
At a minimum, BPM software must address the
four core elements of process-based application development:
Design,
Execute, Manage, and Optimize.
Design
• Simple Business Process
Modeling Notation (BPMN) to create graphical Process Models
• Rules Engine to create required business
rules
• Intuitive designer for forms
and application interfaces
Execute
• Process
automation with enterprise-level scalability
• Comprehensive Web Services
orchestration
• Integration with other
enterprise systems
Manage
• Task and queue management
• Task and queue management
• Real-time reporting and status alerts
• In-flight process modification
capabilities, enabling managers to handle exceptions
Optimize
Ø
Business Activity Monitoring (BAM)
capabilities
Ø
Aggregate performance analysis.
Ø
Key Performance Indicators and SLA reporting
Design Processes
BPMN process solutions, rapidly built through drag-and-drop
functionality
Native process repository captures and stores process
models for rapid reuse
Business rules to define your critical policies
and procedures
Forms interface design enables fast creation of task
forms and dashboards
Complex event processing for tracking, analyzing, and
responding to business events
Execute with Ease
Instant deployment of your newly built solutions on
a scalable, flexible platform
Out-of-the-box Integration with diverse systems
Built-in enterprise mobility delivers responsive. Mobile
user experiences with no extra work
Appian Records unify all data from across
systems and processes in a single location
Flexible, portable implementation based on your specific needs:
Cloud, on-premise, or both
Manage Tasks
Real-time management tools monitor in-flight processes,
re-assign tasks, and view performance
Task management increases worker efficiency and reduces
costs
Real-time visibility provides granular tracking of process
and task progress
Skills-based routing ensures the right worker gets the
right task
Social collaboration across people, processes, and systems
drives awareness
Continually Optimize
Continuous process improvement constantly evolves business
performance
Aggregated process history
analysis identifies bottlenecks and inefficiencies
Predictive analytics leverage past performance and
trends to create self-optimizing processes
Dynamic reporting provides real-time visibility into
business operations
Appian Labs applies Appian BPM expertise to
your process design and performance
